Shipping & Delivery

Currently, we provide shipping to Malaysia and Singapore only on our website. For international shipping, please contact us at hello@dearqali.com for arrangement prior to making purchase.

Kindly find below our updated shipment schedule.

 Purchase Day & Time Postage Day

Thursday (after 12PM)
–– Monday (before 12PM)

Tuesday
Monday (after 12PM)
–– Thursday (before 12PM)
Friday


 

Our preferred courier is NinjaVan Malaysia and the estimated delivery fee and time is as per below:

Delivery Area  *Delivery Fee Delivery Time
West Malaysia RM 8 1 to 3 working days
Sabah, Sarawak RM 15 3 to 5 working days
Singapore RM 25 3 to 7 working days


*Delivery fees may vary depending on order's total weight.

 


IMPORTANT: For payment via Bank Transfer (IBFT or IBG), we will only process your order once the payment has been credited in our bank account.

 

Shipping Policy

We aim to deliver the Product to you at the place of delivery requested by you in your Order.

We aim to deliver within the time indicated by us but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver within the stipulated time frame of any Order, which we accept but we cannot guarantee any firm delivery dates.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

We deliver in our standard packaging. 

All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

In the event failed delivery, Courier will send a notification alerting you of the unsuccessful delivery attempt and will prompt you to reschedule your delivery to a more convenient date. Kindly take note that Courier allows a maximum of 3 attempts before returning the Order back to Dear Qali HQ. Standard shipping fee will be charged for reshipping of your Order.

You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.